Personality Selling
Ever wonder why some people just click and others have such a hard time communicating? Well, there is a unique technique for learning to communicate effectively with people. There are 2 dramatically different personality styles clients and staff exhibit. After this class staff will be able to "read" clients within 7 seconds based on 7 physical clues. Learn to match clients with the right staff member for increased customer satisfaction and sales. This class will definitely change the way beauty professionals look at their clients.
This is one class the audience will be talking about for days. It's funny, self-identifying and lots of people are pulled from the audience to appear on stage with Carol.

Sales Killers and Sales Builders
Success in sales and retailing is easy if you are privy to a few super successful secrets. Avoid 8 pitfalls that commonly happen in salons that automatically kill the chance at making the sale. Learn 8 easy-to-implement techniques for increasing service and retail sales. Many of the techniques are as simple as changing stylist’s thoughts and phrases.

"Spa Selling"- How To Sell In The Spa Without Losing Your "Touch"
Spas are opening at a record rate. But did you know that most spas will not survive the first two years, partly due the fact that the staff can’t or won’t sell! When you invest 5-20 thousand dollars per finished room, spas cannot survive on services alone. There is a delicate balance between offering exceptional relaxing, soothing, pampering services and still being able to pay the rent. You want your clients to relax and “veg” out, but how and when do you present home care recommendations? Carol will show you the perfect RX for sluggish spa sales- guaranteed to boost sales by 10%! Selling in the spa does not have to work against your commitment to making spa clients feel good. In fact she will show you tips and techniques for improving customer service when you effectively “talk” home care. In this class you will discover at least 8 ways you can comfortably position retail selling skills without losing your touch.

Unlimited Potential
How to get more from your job than varicose veins . A “simple abundance” style class for owners and staff. Do you enhoy getting up and getting to work? Find out how to make your day filled with excitement and joy. Do what you love and the money will follow. Being in the beauty busienss is one of the best jobs in the world. Find out how to write your own ticket to success!

Fearless Selling Skills
Learn to overcome fear and apprehension towards selling in the salon and spa. A must for all owners, managers as a way to better understand why their staff doesn’t sell and for all technicians too afraid to even try!

Fabulous Selling Skills
Ever wonder what to say to cleints to get them to covnert to your professional products? Findout how to convince your salon and spa customers to buy your great products. Learn Carol’s magic one-line statement that will have customers spending more money with you than ever before! Thousands of techncians fail to make the sale just because they do not have this fabulous selling skill.

High Touch Sales (AKA- Body Therapists Can Sell!)
Shoppers are dashing into spas for high touch solutions to their stressed out life. They want to have their therapist rub away their cares and sore muscles. But what happens after that glorious 50 minutes on the table? How will the shopper continue the spa experience at home? It is in the hands of the Massage Therapists and Massage Therapists can sell (after this class). True, customers are coming in for the MT’s great hands, but they are also looking for body care solutions. Are you giving it to them? Customers have been trained to shop in the salon and spa for their hair and skincare products. During this class Carol will share her proven ways to help body workers (and other touchy-feely types) to soft sell in a comfortable, warm, nurturing way.

Unlimited Potential- How to get more from your job than varicose veins
A “simple abundance” style class for spa owners and staff. Do you enjoy getting up and getting to work? Find out how to make your day filled with excitement and joy. Do what you love and the money will follow. Discover 1 thing you can do to blow your competition out of the water. Carol will share proven techniques for charging up your battery when everyone else is draining your juice. Being in the beauty business is one of the best jobs in the world. Find out how to write your own ticket to success!