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Carol Phillips is one of the most acclaimed professional speakers to surface within the beauty industry. Carol’s sole (or soul) focus is directed toward boosting salon & spa sales through retailing and merchandising. As the “Diva of Retail” she has helped thousands of beauty businesses make their sales soar. She is famous for her brilliant, incisive programs with professional audiences nationwide. Ms. Phillips has a presentation style that is definitely unique. She has been gifted with a special audience appeal, heartfelt motivation, no nonsense insight and a lecture style that is truly inspiring. She shares tons of practical material that can be used in your business the very next day.
Carol Phillips is a CIDESCO Diplomate and former day spa owner. Carol Phillips’ unique selling approach enabled her spa to average 55% of total revenues with retail sales alone, causing her to be named American Salon magazine’s first Retailer of the Year. For two years straight, she was selected as one of the top 100 entrepreneurs under the age of 30 in the United States by the Association of Collegiate Entrepreneurs. DermaScope magazine featured Carol Phillips as the youngest Legend Award recipient by the international publication.

Carol Phillips first book, In The Bag-selling in the salon, is a fast-paced how-to guide to increasing sales in one of the toughest retail environments: salons! In The Bag has become the “sales bible” for successful salon owners and managers. Carol has produced several audio CD programs to help salons and spas boost sales.

Ms. Phillips is the founder of EncompassOne Group, which offers full service marketing, branding, service training, product development and sales programs. Her group has done work for John Paul Mitchell Systems, Nexxus, Redken, MD Formulations, CA Botana, Peviona, and YG Labs. Carol has had the pleasure of training spas like Canyon Ranch Resorts, Elizabeth Arden Red Door Salons, Glen Ivy Hot Springs, and JCPenneys. Carol’s company designed the original prototype spas for Estee Lauder’s -Origins Spa and General Nutrition Centres.

Her articles and information have appeared in the Wall Street Journal, Life Magazine, American Spa, Day Spa Magazine, Spa Canada, Salon Owner Confidential Magazine, American Salon Magazine, Modern Salon, Skin Inc., DermaScope Magazine, Salon Today, Nails, Nailpro, and Les Nouvelles Esthetique.

Thousands of spa professionals have seen her dynamic classes at ISPA, Spacifically, International Beauty Shows- NYC, Midwest Beauty Shows- Chicago, Les Nouvelles Esthetique- Miami, Spa Show- Las Vegas. She has been a keynote speaker for all of Esthetique SPA International shows with standing room only! Previous attendees have reported doubling their business after putting her tips and techniques to work for them.

Carol’s promise is that you will hear practical, usable ways to make the cash register ring the very next day!