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Spa
Manuals |
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This
is where we can get everyone on your team rowing in
the right direction. Do you have a spa-training manual?
Do you have a way to train every employee on the service
protocols and product knowledge? One thing “Big
Box” (Starbucks ®, McDonalds ®, Nordstrom’s
®) retailers do extremely well is the consistent,
corporate message the staff gives to shoppers.
We develop comprehensive in-store manuals illustrating
the unique features, benefits, uses, and presentation
techniques for all products carried by the spa. Proper
explanation and presentation of products to clients
is essential for retail success.
Spa Manual Topics we have included for customers are:
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- Comfortable
Selling Techniques
- Why clients buy and why they
don't
- Professional recommendations
that pay off
- Effective use of Spa Prescription
pads
- Verbal-selling skills: Getting
comfortable talking retail
- Step-by-Step selling sequence
for each department
- Step-by-Step treatment protocol
- Colossal Closing techniques by
service
- Overcoming objections
- Personalizing each service
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