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| So
you want to be a smooth operator. Running a successful
(and might we add profitable) spa today requires
serious attention to the details. The little things
that can directly affect your bottom line are
critically important. Here are some ways Carol
Phillips and her team can help your spa… |
- Design
Spa Project calendar
- Design
effective display space
- Select
computer software vendor(s)
- Design
plan-o-gram for retail products
- Review
retail zone and merchandising area
- Outline
customer service procedures and scripting
- Develop
telephone handling procedure and scripting
- “Undercover”
Mystery Shopper with 250-point evaluation
- Determine
and source ways to integrate software with
spa and office operations
- Determine
staff requirements: • job duties • suggested
pay scales • commission structure
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